Shipments and returns

UK postage information

We currently aim to process all orders within 48 hours. During busy times it may take a while longer. We set ourselves this high standard and aim to achieve this wherever possible. When not possible, we will endeavour to provide that information prior to ordering. Delivery is £2.49 for under £25 and free for orders over £25.

We currently only offer Next Day delivery on request. Please contact us.

UK (Mainland) UK (Other)
Standard (3-5 days) £2.49 (Free over £25) £2.49 (Free over £25)
Priority (1-2 days) £4.00 (Free over £60*) £4.00 (Free over £100)
Saturday £9.00**

* Please note, it will not come up as an option but will be done by the elves!

**Please contact for availability

Worldwide postage details:

CHANNEL ISLANDS CUSTOMERS: In order to take advantage of VAT free shopping, you will need to select your island and not the United Kingdom as your country. This will make you subject to non-EU shipping fees, but it is much easier for us to refund postage than it is VAT.

Currently if you wish to make an order to ship outside the United Kingdom, rates vary according to order. Please do not hesitate to contact us if you need further information, either by emailing, using the contact us form, or through our Facebook page


If your order arrives and it is not what you expected then you can send it back within 14 days in it's original, unused condition for full refund, please do contact us at before doing so. The cost of returns is your responsibility unless the item is damaged, faulty or received in error.

If you receive an item that is wrong or faulty upon delivery then your postage will be refunded and when we receive the item we will send out a replacement. If you have any returns or fault issues just drop us an email to and we will arrange that for you. We endeavour to look after our customers as a priority.

For promotional items and bundles, all included products must be returned together unless agreed upon with STEMLine. If a product included in the promotion and/or bundle has been used (for example a used promotional promo code), or the promotion and/or bundle includes a non-refundable item, the full retail value of the service and/or non-refundable item will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.

Please be aware that if you are signing up for a tailor-made mystery box then we are unable to refund you for the box or part of a box if you simply do not like the items. A refund or exchange will be offered for any faulty goods and we will refund if we have gone expressly against your wishes, so please be careful in what you ask for. This is fully compliant with the Consumer Contracts Regulations. Any queries please contact