Shipments and returns 



Please note that our couriers are practising social distancing during processing and deliveries. They will not collect signatures from customers whilst doing so and may photograph the parcel as proof of delivery instead. There may also be some missed scans and delays during transit, but this doesn’t mean your order has been lost. Your patience is hugely appreciated during these times. 

UK Postage Information

We currently aim to process all orders within 48 hours, excluding Bank Holidays and weekends. During busy times it may take a while longer. We set ourselves this high standard and aim to achieve this wherever possible. When not possible, we will endeavour to provide that information prior to ordering. 

Cost of delivery is free for the mainland UK if order value is over threshold and £15 outside the UK.

Damages

We ask for people to please kindly inspect their goods within 6 days of receipt. This is because items may be sealed and not possibly inspectable by ourselves, or damage may not be obvious from the outer packaging. This does not affect your statutory rights, but allows us time to deal with it, and the couriers.

Returns (please additionally see terms and conditions)

If your order arrives and it is not what you expected then you can send it back in its original, unused condition with original product packaging/labels intact for full refund. Please do contact us within 14 days of receipt with your intent to return at sales@stemline.co.uk before making your return within 14 days of contacting us. The cost of returns is your responsibility unless the item is damaged, faulty or received in error.

If returns and notifications of intent to return are made out of the return period, we reserve the right to refuse the return of your products and will arrange for them to be returned to you at your expense if applicable.

Take care and package your return appropriately as we will not be liable for damage to the product or its packaging during transit.

Please allow up to 7 working days for your refund to be processed. 

If you receive an item that is wrong or faulty upon delivery then your postage will be refunded and when we receive the item we will send out a replacement. If you have any returns or fault issues just drop us an email to sales@stemline.co.uk and we will arrange that for you. We endeavour to look after our customers as a priority.