Stemline.co.uk reserves the right to change these Terms and Conditions at any time (v. 202008)
TERMS AND CONDITIONS OF USE
The following terms and conditions listed below will apply between you and Stemline.co.uk for the sale and purchase of the items contained in your basket. The terms do not affect your statutory rights.
Availability of goods and prices
Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that occasionally goods ordered may, be sent to you in instalments. We will make every effort to advise you (by email) if this is the case.
We make every attempt to ensure that all prices on our website are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.
Next day delivery is only available for UK mainland excluding certain postcodes. The cost of shipping outside this, to Offshore islands or Northern Ireland could be higher and longer. Please check with us if you have any questions. Please see our delivery terms for more information.
We deliver to the UK and Ireland.
You should be aware that cross-border shipments are subject to opening and inspection by customs authorities and you are liable for any customs duty and VAT.
By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.
Your Undertakings and Warranties
You warrant that the information given on your order form is complete and accurate.
Acknowledgement of Order
When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason your order cannot be processed, a member of the customer services team will contact you to explain the nature of the difficulty.
No contract for the sale of any product will subsist between you and Stemline.co.uk until the product(s) ordered have been dispatched. We will send a confirmation email when the goods have left our warehouse. This confirmation e-mail amounts to an acceptance by Stemline.co.uk of your offer to buy goods.
Where an order is to be fulfilled in instalments, those products yet to be dispatched will not form part of our contract with you. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
If you wish to make changes or cancel before the goods are dispatched, we will endeavour to help you. We recommend you to be mindful of our business hours and select an appropriate method of communication within 1 hour of completing the order to ensure your request is seen before it reaches processing. If the order has already entered the processing state, it will be unlikely that we can cancel. We will try our best but this does not guarantee cancellation. You’ll receive an email if cancellation was possible. You can also confirm that the order was cancelled by visiting My Orders on your account. Please allow up to 7 days for your refund to be processed.
If your order shipped and couldn’t be modified, you may refuse the package or return it at your expense.
Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
We do not store credit card details nor do we share customer details with any 3rd parties.
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Stemline.co.uk (Yes Bébé) will not be liable for any delay or non-delivery. More payment details regarding Klarna gateway, please see below.
ReturnsYour statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Stemline.co.uk. You may return your item(s) in their original packaging in an unused condition after notifying us via email (firstname.lastname@example.org) of your intent to return within 14 days of receipt, and they must be returned to our warehouse address (please see your paper invoice or the bottom of the website) within 14 days of this notification for your return to be accepted for a full refund, less any charges for shipping other than standard shipping, at your expense. Please package your return appropriately as we will not be liable for damage in transit. If returns are made out of the return period, we reserve the right to refuse the return of your products and will arrange for them to be returned to you at your expense.
Please allow up to 7 days for your refund to be processed.
Damaged goods or incorrect deliveries:
Our warranty contained in ‘Goods & Services’ above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods. In some cases Stemline.co.uk may require you to return the defective goods to Stemline.co.uk at its cost. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you. In addition for defective goods we will refund you reasonable costs incurred for postage of the goods, but we shall have no further liability to you. If you do not notify Stemline.co.uk accordingly, Stemline.co.uk shall have no liability for any defects and you shall be bound to pay for the goods
Stemline.co.uk shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Stemline.co.uk liability for death or personal injury as a result of Stemline.co.uk negligence.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.
Promotion Code Terms & Conditions
Promotional codes entitle you, at the time of ordering, to a saving on a new order placed with Stemline.co.uk. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email.
Promotion codes are only valid for orders placed online.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Stemline.co.uk (Yes Bébé).
Stemline.co.uk reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code.
Only one promotion code can be used per order. Abuse of the promotion codes will result in the cancellation of your order without warning.
In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping costs charged on the original order.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, Stemline.co.uk reserves the right to deduct the value of the offer from the refund.
Where a 3-for-2 offer is advertised the cheapest item is free.